Released on: January 14, 2008, 3:21 pm

Press Release Author: Kiloboat Technology

Industry: Software

Press Release Summary: Free live customer support software, live chat/help software,
help desk software

Press Release Body: Greet Your Customers Online, and Help Them Buy

Kiloboat has released eTalkUp, an innovative Windows application that lets you
interact with the people who visit your web site. By chatting with them using VoIP
or text, answering their questions, and telling them about your products\' features
and benefits, you can increase customer satisfaction and sales.

eTalkUp places an icon, a fixed panel, or floating panel onto selected pages of your
web site. These panels tell your web site visitors that there is a customer support
person who is available to answer questions, describe options, and help ensure that
the customer finds the right product or service. Customers can start the
conversation with a single click.

Customer service representatives use eTalkUp to send text messages back and forth to
shoppers, in real time. Your support people also can display images or send voice
messages to your web site visitors. The support person can set up two-way voice
contact with the customer. The customer can install a javascript program that
enables the free VoIP function, and the support person and customer can talk as if
they were on the telephone. If the customer needs to talk with a specialist or with
a manager, it\'s easy for your support person to contact other company employees, and
invite them to help your shopper.

With eTalkUp, your support people will be able to see each visitor\'s IP address,
city and state, chat history, and their history of visits to your web site. By
tracking which web page they visited initially, you\'ll know if they\'re responding to
a special offer or advertisement. All of this customer relationship management (CRM)
information is also available in a library of reports that tell you how prospects
use your web site, what they buy, and how effective your chats are in closing sales.

Most consumer web sites try to explain why prospects should buy their products. With
eTalkUp, you can engage in real-time discussions about product options. You can
answer questions, help prospects find things on your web pages, tell them about
special offers, assist them with product coupons, and encourage them to make
purchases.

Whether you\'re an online store manager who wants to provide personalized support for
shoppers, a service provider who wants to deliver real-time voice support without
providing expensive toll-free phone numbers, or a start-up company that wants to get
feedback from real customers about their needs, eTalkUp has the tools that you need.
Today, when customers can\'t find answers on your web site, they leave your web site
and visit your competitors\' sites. With eTalkUp, customers with questions will chat
with your customer support representatives. Customers get answers, and you get
sales.



Web Site: http://www.etalkup.com

Contact Details: Address: P.O. Box 6672, Bellevue
United States of America

Phone Number:
Email: us@kiloboat.com